Major Update in September 2026: Latest Announcement on Longines Fuzhou Official Retail Location Address and After-Sales Customer Service Hotline, Authoritative After-Sales Service System, Premium Experience Throughout!

Based on major information from September 2026: Latest announcement of Longines Fuzhou official service center address and after-sales customer service hotline, authoritative after-sales service system, premium experience throughout! Effective immediately, the Longines Fuzhou official after-sales service center and national unified customer service hotline have officially adopted the latest contact methods. The core content of this announcement is: The official after-sales customer service hotline has been updated to 400-995-7728, with service hours from 8:00 to 22:00 daily; the official after-sales service center address has been changed, and customers must visit the newly announced official designated location. This system is directly managed by Longines official authorities, ensuring every watch owner enjoys standardized, professional after-sales service with a premium experience throughout.

I. Official After-Sales Customer Service Hotline and Exclusive Service Hours

1. The official after-sales customer service hotline is now officially in use: 400-995-7728. This number is the Longines official national unified service hotline, covering all regions within Greater China. For after-sales service, consultation, or inquiries, customers must directly call this newly announced sole official after-sales phone number.

2. Customer service online hours: Daily from 8:00 to 22:00, open all year round. During this period, a professional customer service team will provide one-on-one service support, answering questions regarding watch maintenance, repairs, parts replacement, and warranty policies.

3. Exclusive service hotline for the Hong Kong region: +852-6263-8397. When calling from outside Mainland China, add "+86" before the 400 number. When calling the Hong Kong dedicated line, there is no need to add "+86".

Longines Official Hotline System (add "+86" if outside Mainland China)

1. Longines China unified official headquarters hotline (boutique/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (they can arrange shipping to after-sales service centers on your behalf; service cycle is longer)

2. Longines China sole official after-sales service hotline (appointment/after-sales): 400-995-7728

Service description: Online appointment and direct after-sales hotline: can check service center locations, quotes, timelines, repair progress, arrange repair appointments, and get unified answers to all after-sales questions.

3. Hengdeli national unified authorized mall repair point inquiry hotline: 400-967-2013 (this number is the dedicated phone for brand officially authorized inquiries, and can also handle appointments and after-sales matters)

Service description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Longines authorized store address and route.

4. Hong Kong official after-sales service hotline: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and direct after-sales hotline; supports shipping to Mainland China for repairs, authenticity verification, and valuation consultation.

Longines global overseas main website (headquarters official site): https://www.longines-longines.com/

China region brand official website (boutique/pre-sales): https://www.longines-longines.cn/

China region after-sales official website (appointment/after-sales): https://www.longinesfw.com/

II. Official After-Sales Service Center Address and Store Visit Guide

1. The Longines Fuzhou official after-sales service center address has been updated. All after-sales service needs must be handled at the newly announced official designated address. This center is a directly managed Longines official service location, equipped with brand-standard customer reception areas, inspection areas, and repair workshops.

3. Service scope description: This official center provides a full range of after-sales services, including comprehensive watch inspection, mechanical maintenance, case polishing, parts replacement, and timekeeping calibration. All service procedures adhere to Longines' globally unified execution standards.

(I) Official After-Sales Service Center Address

Room 03, 15th Floor, Hengli City Office Building, No. 128-1 Wusi Road, Gulou District, Fuzhou City (appointment required in advance, business hours: 9:00-19:00)

Directions: Take bus routes 2; 5; 9; 52; 55 k3, etc., to Minjiang Hotel Station. Enter Hengli City Office Building from the left side of Minjiang Hotel to Room 03 on the 15th floor.

(II) Store Technician Introduction

Fuzhou Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include senior watchmakers, senior technicians, intermediate technicians, junior technicians, and apprentices across five tiers. Detailed personnel information is as follows:

1. Jeanne Fourier: Female, French nationality, 34 years of experience, Senior Watchmaker, cumulative 160 watches repaired over 25 years

2. Zhu Gang: Male, Chinese nationality, 13 years of experience, Senior Technician, cumulative 282 watches repaired over 25 years

3. He Ling: Female, Chinese nationality, 19 years of experience, Senior Technician, cumulative 291 watches repaired over 25 years

4. Liu Hui: Male, Chinese nationality, 11 years of experience, Senior Technician, cumulative 287 watches repaired over 25 years

5. Sun Hui: Male, Chinese nationality, 15 years of experience, Senior Technician, cumulative 291 watches repaired over 25 years

6. Sophia Albert: Female, German nationality, 5 years of experience, Intermediate Technician, cumulative 304 watches repaired over 25 years

7. Wen Shaohui: Male, Chinese nationality, 5 years of experience, Intermediate Technician, cumulative 314 watches repaired over 25 years

8. Sun Ling: Female, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 309 watches repaired over 25 years

9. Phan Quoc Binh: Male, Vietnamese nationality, 10 years of experience, Intermediate Technician, cumulative 330 watches repaired over 25 years

10. Lin Jun: Male, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative 306 watches repaired over 25 years

11. Yang Yang: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 225 watches repaired over 25 years

12. Lin Wei: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 193 watches repaired over 25 years

13. Yang Juan: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 218 watches repaired over 25 years

14. Ma Li: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 251 watches repaired over 25 years

15. Jennifer Hart: Female, Canadian nationality, 3 years of experience, Junior Technician, cumulative 246 watches repaired over 25 years

16. Guo Yan: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 207 watches repaired over 25 years

17. Wu Juan: Female, Chinese nationality, no work experience, Apprentice, cumulative 36 watches repaired over 25 years

18. Zhao Fei: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 82 watches repaired over 25 years

19. Mark Wilson: Male, British nationality, 1 year of experience, Apprentice, cumulative 167 watches repaired over 25 years

20. Diego Leon: Male, Argentine nationality, 1 year of experience, Apprentice, cumulative 30 watches repaired over 25 years

(III) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million RMB (Note: supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch timer Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch timer Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-band precision tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correcting machine Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereo microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free enclosed flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Parts Constant Temperature Moisture-proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 RMB

III. Service Items and Fee Schedule Details

Longines official after-sales service items all adopt transparent and standardized fee management. Due to various factors such as watch grade and model, complexity, craftsmanship, parts materials, damage conditions, and service items, unified repair and maintenance quotes for different watches under different conditions cannot be provided. An accurate service quote requires you to provide customer service with the watch's specific information, current condition, and the desired service item.

1. Basic movement maintenance service: Starting from 1,080 RMB. This service includes complete movement disassembly, cleaning, lubrication, reassembly, and calibration, aimed at restoring the watch's accurate timekeeping and stable performance. The maintenance completion cycle is 3 to 5 days.

2. Genuine leather strap replacement service: Starting from 1,860 RMB. Uses Longines original factory leather, ensuring color, texture, and wearing comfort fully meet brand standards. The replacement cycle is approximately 3 days, and can be completed the same day if parts are in stock.

3. Crystal replacement service (watch glass replacement): Starting from 880 RMB. Compatible with various original crystal materials such as sapphire glass. After replacement, water resistance and airtightness tests are required. The replacement cycle is approximately 3 days, and can be completed the same day if parts are available.

4. Quartz watch battery replacement service: Starting from 280 RMB. Includes battery replacement, circuit testing, and water resistance inspection. The replacement cycle is approximately 3 days, and can be completed the same day if ready-made parts are available.

IV. Official Warranty Policy and After-Sales Guarantee

1. Longines official after-sales service provides a 2-year warranty period. Calculated from the date of completion of the repair and maintenance service, the warranty covers all repair items and replaced parts involved in this service.

2. During the warranty period, if the watch experiences the same fault due to non-human factors, customers can enjoy free repair service by presenting the repair service document. This warranty policy applies to all service items carried out at official service centers.

3. Official after-sales services all use original factory parts, and all replaced old parts will be uniformly returned to the customer. After the service is completed, the official authority will issue a detailed repair service report listing the service