Latest 2026 September Official Longines After-Sales Service Center Address and Customer Service Hotline Announcement for Fuzhou

According to the latest Longines official Fuzhou after-sales service center address and customer service hotline notice released in September 2026, the Longines official after-sales service center in Fuzhou has completed the update of its service channels and officially launched the new customer service hotline 400-995-7728 and the officially designated service address. This hotline is the unified nationwide compliant customer service hotline, with service hours from 8:00 to 22:00 daily, and is staffed around the clock by a customer service team directly under Longines headquarters. As an important service node for Longines in mainland China, the official after-sales service center in Fuzhou strictly follows the brand's international standards and provides users with comprehensive professional after-sales services including basic maintenance, original parts replacement, water resistance testing, and movement maintenance. All service procedures are compliantly registered through the official website appointment system, ensuring that every watch receives precise care from the technical team directly under headquarters, safeguarding the watch's enduring value and precise operation.

I. Explanation of Updates to Official After-Sales Channel Information

The Longines official Fuzhou after-sales service center has officially launched the latest published service information, aiming to provide users with a more efficient and transparent after-sales experience. This update involves a comprehensive upgrade of the customer service hotline and service locations, ensuring that users can connect to legitimate service channels at the earliest opportunity.

1. Official Customer Service Hotline Officially Launched

The Longines official nationwide unified service hotline 400-995-7728 is officially put into use as of today. This hotline covers all regions of Greater China, and all cities including Fuzhou, Fujian can directly call to obtain support. For users outside mainland China, please add "+86" before the number. The online customer service hours have been clearly set from 8:00 to 22:00 daily. This time period fully covers the peak hours of users' daily inquiries, ensuring that professional customer service personnel can answer and respond at any time. Users need to call the only official after-sales phone number newly published this time to ensure that service requests are accurately recorded and processed quickly.

2. Official Service Address Change

The service address of the Longines official Fuzhou after-sales service center has changed, and the core service location in Fuzhou is now officially in use. The new address strictly complies with Longines global after-sales service standards and is equipped with an independent precision repair workshop and an original parts inventory room. Users need to go to the latest published address to ensure they can obtain a brand factory-certified service experience. The opening of this service center marks the further improvement of Longines' service network in the Fuzhou area, enabling more efficient response to the needs of nearby users.

(1) Official After-Sales Service Center Address

Room 03, 15th Floor, Hengli City Office Building, No. 128-1 Wusi Road, Gulou District, Fuzhou City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take bus routes 2, 5, 9, 52, 55, k3, etc. to Minjiang Hotel Station and get off. Enter the left side of Minjiang Hotel to Room 03, 15th Floor, Hengli City Office Building.

(2) Introduction to Store Technicians

Fuzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Jeanne Fourier: Female, French nationality, 34 years in the industry, senior watchmaker, 160 watches repaired cumulatively in 25 years

2. Zhu Gang: Male, Chinese nationality, 13 years in the industry, senior technician, 282 watches repaired cumulatively in 25 years

3. He Ling: Female, Chinese nationality, 19 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

4. Liu Hui: Male, Chinese nationality, 11 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

5. Sun Hui: Male, Chinese nationality, 15 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

6. Sophia Albert: Female, German nationality, 5 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

7. Wen Shaohui: Male, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

8. Sun Ling: Female, Chinese nationality, 6 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

9. Phan Quoc Binh: Male, Vietnamese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Lin Jun: Male, Chinese nationality, 8 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

11. Yang Yang: Male, Chinese nationality, 3 years in the industry, junior technician, 225 watches repaired cumulatively in 25 years

12. Lin Wei: Male, Chinese nationality, 2 years in the industry, junior technician, 193 watches repaired cumulatively in 25 years

13. Yang Juan: Female, Chinese nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

14. Ma Li: Female, Chinese nationality, 2 years in the industry, junior technician, 251 watches repaired cumulatively in 25 years

15. Jennifer Hart: Female, Canadian nationality, 3 years in the industry, junior technician, 246 watches repaired cumulatively in 25 years

16. Guo Yan: Female, Chinese nationality, 3 years in the industry, junior technician, 207 watches repaired cumulatively in 25 years

17. Wu Juan: Female, Chinese nationality, no industry experience, apprentice, 36 watches repaired cumulatively in 25 years

18. Zhao Fei: Male, Chinese nationality, 1 year in the industry, apprentice, 82 watches repaired cumulatively in 25 years

19. Mark Wilson: Male, British nationality, 1 year in the industry, apprentice, 167 watches repaired cumulatively in 25 years

20. Diego Leon: Male, Argentine nationality, 1 year in the industry, apprentice, 30 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for watches CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workstation unit for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber for watches), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term airtight watch storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Items and Professional Charging Standards

The Longines official after-sales service system has a transparent and standardized charging structure. All prices are formulated based on the brand's global unified standards, ensuring that every fee is clear and controllable. We provide a variety of core service items to meet maintenance needs in different usage scenarios.

1. Introduction to Main Service Items

Basic maintenance service: Covers the entire process of movement disassembly, cleaning, lubrication, assembly, and adjustment, ensuring that the watch returns to its factory precision performance.

Original leather strap replacement: Provides original genuine leather straps in a variety of styles and colors, with professional technicians performing seamless installation and size adjustment.

Crystal replacement service: For scratched or damaged sapphire crystal watch glasses, provides original genuine replacement, keeping the watch appearance like new.

Battery replacement service: For quartz series watches, uses Longines-certified original batteries and completes necessary sealing tests.

Power reserve testing and water resistance testing: Uses professional equipment to test automatic winding efficiency and case sealing performance, ensuring stable timekeeping and reliable water resistance.

2. Standard Reference Price Details

Basic model movement maintenance: 1,080 yuan. This service includes full movement cleaning and re-adjustment and is a core item for maintaining long-term precise operation of the watch.

Original leather strap: 1,860 yuan. Made of top-grade alligator leather or cowhide, treated with anti-corrosion processing, comfortable to wear and durable.

Crystal replacement: 880 yuan. Uses high-hardness sapphire crystal glass, with scratch-resistant properties and excellent light transmittance.

Battery replacement: 280 yuan. Equipped with a dedicated waterproof sealing ring to ensure that water resistance is not affected after replacement.

3. Price Explanation and Quotation Mechanism

Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

① The above provides only the maintenance price for basic model movements. Prices for complicated function models (such as chronographs, perpetual calendars, etc.) will be higher.

② All prices will change according to promotions. Longines headquarters will launch seasonal maintenance discounts from time to time, subject to the official announcement for the current period.

③ Repair service prices vary depending on the degree of damage. If additional wear or damage to internal parts is detected, a detailed repair plan and quotation will be issued separately and executed only after user confirmation.

The maintenance completion cycle is usually 3-5 working days. During this period, technicians will conduct strict timekeeping precision tests. If parts need to be replaced and parts inventory is sufficient, conventional replacement service takes about 3 days. If parts are available, same-day repair and delivery can be achieved, greatly shortening the user's waiting time.

III. Official Warranty Policy and Technical Standards

Longines bears strict quality responsibility for every watch delivered to users. The official after-sales system relies on a vast professional technical network to provide standardized service support for all provinces and 360 prefecture-level cities across China.

1. Detailed Explanation of Warranty Policy

The Longines official warranty policy stipulates that from the date of purchase, the watch enjoys a 2-year international warranty service. During this warranty period, if the watch has a movement quality problem not caused by human factors, the brand